VoIP Procurement

BT's ISDN and PSTN networks are being retired. By 2027, every traditional phone line in the UK will stop working. If you have not already migrated to VoIP, you need a plan — not just to replace your phone lines, but to take advantage of what modern cloud telephony can do for your business.

VoIP is not a direct replacement for ISDN. It is a different technology with different capabilities — unified communications, mobile apps, softphones, CRM integration, and flexible scaling. The procurement decision is not just about price per user; it is about which platform best supports the way your people actually work.

We start by understanding your current telephony setup, call volumes, and feature requirements. Do you need an auto-attendant? Call recording? Integration with your CRM? Home working support? We map these requirements against the capabilities of leading VoIP platforms including Gamma, BT Cloud Voice, Vodafone, and specialist providers.

We then run a structured comparison covering per-user pricing, included minutes, contract terms, implementation support, and ongoing service quality. Our recommendation is based on operational fit first and price second — the cheapest system is rarely the best when it impacts how your team communicates every day.